terms and conditions.

The important stuff!

Package: Hey Lauren - Email Subscription Package

Monthly Fee: $150 per month

Contract agreement: 3 months minimum

This agreement will be construed in accordance and governed by the laws of the State of Western Australia.


1.1 This Agreement commences on the agreed-upon start date and ends when the parties terminate it in accordance with clauses 12.1 or 12.2.

1.2 Hey Lauren agrees to perform the Services for the Client as per the agreement.

1.3 The Client agrees to accept the Services on the basis set out in this Agreement.

1.4 The Client agrees ad-hoc hours may be added to the final invoice price as outlined in 6.7

1.5 Hey Lauren will provide notice to Client regarding adhoc hour requirements.


2. Hey Lauren must do
2.1 Hey Lauren must: (a) Comply with the Agreement and the Timeline for Delivery of Services in the Schedule; (b) Comply with any reasonable technical directions given by the Client during the term of this Agreement; (c) Perform their Services under this Agreement to the best of the Hey Laurens knowledge and abilities in a professional, efficient and safe manner without negligence;
(d) Ensure that they have sufficient resources to perform their obligations under this Agreement;
(e) Ensure that the Key Person or Key People perform the Services in compliance with this Agreement;(f) Comply with all applicable standards, awards, laws and regulations;
(g) Notify the Client at the first available opportunity if any Key Person or Key People are unable to perform the Services during the term of the Agreement;
(h) Subject to the Client’s agreement, replace a Key Person or Key People unable to perform Services with persons approved by the Client; and
(i) Provide all of the Equipment necessary to provide the Services at their own expense unless otherwise agreed in writing with the Client.
2.2 Must also provide the Client with a Tax Invoice at agreed times throughout the term for the price that:(a) Complies with any requirements from the Australian Taxation Office;
(b) Includes Australian Business Number (ABN);
(c) Includes an itemised list of the Services billed under that invoice; and
(d) Includes a list of expenses claimed, noting that such expenses should be pre-agreed between the parties and evidence of receipts provided before the Client will agree to pay them.

3. The Client must:
3.1 Allow Hey Lauren to access the Client’s head office and IT Systems during normal working hours or extended hours as agreed to supply the Services where applicable; and

3.2 Promptly provide all information in the Client’s possession or control that Hey Lauren reasonably requires to supply the Services.

3.3 Failure to comply with these requirements Hey Lauren is reasonably required to terminate the services between the client and Hey Lauren or continue to make subscription payments as per the required minimum of monthly.

3.4 Continue payments as per the required minimum of 3 months as per the outlined agreement.

5. Records
5.1 Hey Lauren must keep adequate records in sufficient detail to enable their compliance with this Agreement to be verified records and permit the client to inspect the records upon reasonable notice at reasonable times to verify the cost of the Services as set out in the Schedule.

6. Price and Payment
6.1 The Schedule sets out what and when the Client must pay Hey Lauren. Hey Lauren must invoice the client the price as set out in the Schedule.

6.2 The Price is inclusive of GST unless otherwise specified $150

6.3 Hey Lauren is responsible for the payment of all taxes, fees, charges and other payments that apply to them with respect to the Services and indemnifies the Client against any taxes, fees, charges and other payments, excluding income tax, payable by the Client.

6.4 Hey Lauren must invoice the Client for the Price at the times specified in the Schedule and in accordance with clause 2.

6.5 The Client must pay each invoice issued in accordance with the timeline set out in the Schedule to this Agreement after its receipt.

6.6 Hey Lauren must notify the client in writing of any charges or costs payable by the client under this Agreement by any fee, credit or rebate or other amounts which is payable to Hey Lauren under or in connection with this Agreement.

6.7 Adhoc hours are invoiced weekly at $55 per hour, Adhoc clients do not get first pick of timing and work may not be able to be completed immediately but a timeline will be given to you by Hey Lauren. 

7. GST
7.1 Unless otherwise stated, the Price is inclusive of all Taxes other than GST. If any supply under this Agreement is a Taxable Supply, then the party making the supply may, at the same time that an invoice is rendered for the agreed consideration for the Taxable Supply, recover the amount of GST payable on that Taxable Supply, subject to the issue of a valid Tax Invoice.

8. Access to IT systems
8.1 Without limiting the generality of clauses 8.2 and 8.3, the Client may provide Hey Lauren and their Key Person or Key People with access to and use of their IT Systems to enable Hey Lauren to provide the Services.

8.2 If Hey Lauren is granted access and use of the IT Systems with respect to clause 8.1, Hey Lauren must ensure that they and their Key Person or Key People:
(a) Only access the part of the IT Systems which they are authorised to access;
(b) Only do so to perform their obligations under this Agreement;
(c) Do not use the IT Systems for unlawful activity or to send or transmit any information that is obscene, indecent, uses offensive language, defames or offends any person;
(d) Do not knowingly or recklessly transmit any computer virus to the IT Systems;
(e) Do not remove any antivirus or other software;
(f) Do not tamper with the IT Systems or make unauthorised modifications to it; and
(g) Do not delegate the use of the IT Systems for the use of any unauthorised third party.

8.3 In seeking access to the IT Systems, Hey Lauren and the Key Person or Key People agrees:
(a) To comply with any computer and internet use policies provided to them by the Client;
(b) Note that the Client is entitled to monitor their usage of the IT Systems at the Client’s discretion; and
(c) If the Client provides a password or passwords for the access of IT systems or third party platforms, to return and/ or destroy those passwords at the termination of this Agreement.

9. Intellectual Property Rights
9.1 The Client does not claim ownership of anything of Hey Lauren that is not developed, created or generated specifically for the Client.

9.2 All intellectual property and related material, including any trade secrets, moral rights, goodwill, relevant registrations or applications for registration, and rights in any patent, copyright, trademark, trade dress, industrial design and trade name (the "Intellectual Property") that is developed or produced under this Agreement, will be the sole property of the Client. 

9.3 The use of the Intellectual Property by the Client will not be restricted in any manner. Hey Lauren may not use the Intellectual Property for any purpose other than that contracted for in this Agreement except with the written consent of the Client 

9.4 Hey Lauren will be responsible for any and all damages resulting from the unauthorised use of the Intellectual Property.

10. Warranties, Indemnities and Insurances
10.1 Hey Lauren warrants that:
(a) In supplying the Services, they will not infringe the intellectual property rights of any person; and
(b) All Services will be supplied with due care and skill.

10.2 The Client warrants that:
(a) In supplying Hey Lauren with instructions and material to use in the Services, they will not infringe the intellectual property rights of any person; and
(b) They will provide Hey Lauren with timely and reasonable instructions.

10.3 Each Party indemnifies the other against, losses and damages suffered by the Client as a result of any breach of a warranty in clause 10.1 and 10.2 respectively.

11. Confidentiality
11.1 Each party:
(a) May use Confidential Information of the other party solely for the purposes of this Agreement;
(b) Except as permitted under this clause, must keep confidential all Confidential Information of the other party; and
(c) May only disclose Confidential Information of the other party only to persons who are aware and agree that the Confidential Information of the other party must be kept confidential, who have a need to know (and only to the extent that each has a need to know), or have been specifically approved by the other party or as required by law or stock exchange regulation.
11.2 If required by client, Hey Lauren will require each of their employees and any sub-contractors to enter into an agreement with the Client containing confidentiality obligations the same as those in this clause.

11.3 Confidential information (the "Confidential Information") refers to any data or information relating to the Client, whether business or personal, which would reasonably be considered to be private or proprietary to the Client and that is not generally known and where the release of that Confidential Information could reasonably be expected to cause harm to the Client.

11.4 The Contractor agrees that they will not disclose, divulge, reveal, report or use, for any purpose, any Confidential Information which the Contractor has obtained, except as authorised by the Client or as required by law. The obligations of confidentiality will apply during the Term and will survive indefinitely upon termination of this Agreement.
11.5 All written and oral information and material disclosed or provided by Client to Hey Lauren under this Agreement is Confidential Information regardless of whether it was provided before or after the date of this Agreement or how it was provided to the Contractor.

12. Termination
12.1 This Agreement terminates if:
(a) Hey Lauren has finished supplying the Services in accordance with this Agreement (The client will give Hey Lauren notice in writing when this happens)
(b) This Agreement is terminated immediately in accordance with clause 12.2.
12.2 A party may terminate this Agreement with immediate effect by giving written notice to the other party if:(a) The other party breaches a material term of this Agreement that is not capable of remedy;
(b) The other party breaches a material term of this Agreement that is capable of remedy but is not remedied within 7 days after receiving a notice requiring them to do so.
(c) The other party enters into liquidation or insolvency (being a company) or bankruptcy (being an individual); or(d) An Insolvency Event occurs in relation to the other party.

13. After Termination
13.1 On termination, each party must return to the other party all Confidential Information of that other party in material form (including without limitation, those parts of all notes or records containing Confidential Information of the other party) in that party’s possession or control.

13.2 At any time after the termination of this Agreement, a party must not:(a) Use or disclose to any person any Confidential Information of the other party;(b) Record any Confidential information of the other party; or(c) Sell or otherwise transfer any Confidential Information of the other party.
13.3 Clauses 3, 6-7 inclusive, 10-11 inclusive and 13.1-13.2 inclusive continue to apply after termination.

14. Limitation of Liability
14.1 Neither party will be liable to the other party for any Consequential Loss suffered or incurred by the other party arising out of or in connection with this Agreement, whether arising under contract law, tort law (including negligence) or otherwise.
14.2 To the maximum extent permitted by law, The Client maximum aggregate liability to Hey Lauren arising out of or in connection with this Agreement is limited to the total amount of the Price paid under this Agreement

15. Subcontracting

15.1 Hey Lauren must not subcontract the performance of any of their obligations under this Agreement to any person (other than any person specified in the Schedule as a permitted sub-contractor) without the written consent of the Client.

16. How to Deal with service problems
16.1 Hey Lauren must notify the Client immediately after becoming aware of anything that is likely to or will result in a material delay in or failure to perform any Services, specifying at least:(a) The nature of the delay or problem;(b) The cause of the delay or problem;(c) The steps being taken to minimise the impact of the delay or problem; and(d) Whether or not the problem is caused by something outside Hey Lauren's reasonable control.
16.2 Hey Lauren must:(a) Keep the Client informed of how they plan to work around the problem and progress made in that regard, and (b) Comply with all reasonable requests made by the Client to prevent, or minimise the impact of, the delay or failure.

17. Assignment
17.1 Hey Lauren must not assign this Agreement or any right under this Agreement without the Client’s written consent.

18. Notices
18.1 A party that is required to notify the other party or give a notice to the other party under this Agreement must provide a notice which is:(a) In writing;(b) Addressed to the address of the other party specified in the Schedule; and(c) Left at or sent by post or email to the addresses specified in the Schedule.

19. How Can the Parties Vary This Agreement?
19.1 If the parties want to vary this Agreement (including varying the Services in the Schedule), they must do so in writing by a document signed by both parties.

20. Entire Agreement
20.1 This Agreement contains the entire agreement between the parties and will take priority over all previous agreements, negotiations, understandings, representations, warranties and commitments.